At Lanten, we offer a variety of services tailored to make your experience exceptional. From cleaning and managing short-term rentals to concierge services, linen rentals, and restocking kitchen and bathroom essentials, we're here to ensure every detail is taken care of for you.

Yes, contact info@lanten.org for information until we add the option to our website.

We've divided the areas from Malaga to Estepona into specific zones for your convenience: - Zone A: Malaga - Torremolinos - Zone B: Benalmadena - Torreblanca - Zone C: Fuengirola - La Cala de Mijas - Zone D: Calahonda - Cabopino - Zone E: Marbella - Estepona If you're located in any of these zones, we've got you covered!

Regular cleaning is recurring for maintenance, deep cleaning is a detailed overhaul and one-time maintenance is a quick refresh.

Session duration varies based on the service type, ranging from 2 to 8 hours.

Expect surface cleaning in common areas, including bedrooms, bathrooms, kitchens and living/dining rooms - dusting, tidying up, vacuuming and mopping.

We work with checklists but consider your preferences before each session to ensure quality cleaning.

We have a cancellation and rescheduling policy in place. For all the details, please visit our website or reach out to our friendly customer service team. We’re here to help!

You can book services with Lanten through our website or by contacting our customer service directly via phone or email. You can also contact us through whatsapp.

Yes, enjoy a 10% discount for the first 3 months with a yearly subscription.

Yes, Lanten offers customizable cleaning packages tailored to your specific needs and preferences.

Yes, you can schedule regular cleaning services with Lanten based on your desired frequency.

Our rates at Lanten vary depending on the specific services and your unique needs. Please reach out to us directly for a personalised quote. We're here to help!

Lanten may have minimum booking requirements depending on the service. Details can be obtained by contacting them directly.

We recommend booking our services in advance to ensure availability, especially during peak seasons. This way, we can better accommodate your needs and provide the best possible experience.

The frequency depends on your needs. We offer weekly, bi-weekly and one-time cleaning options.

Absolutely! We work with personalized checklists to tailor our services to your specific requirements.

Yes, for specialized tasks like over or carpet cleaning. Check our website for the price list.

You can pay securely online using a link we provide or via bank transfer. We prioritise convenience and security in your payment options. We do not accept cash.

Once the service is carried out, we do not provide refunds. We appreciate your understanding in this matter.

It's not necessary, but you're welcome to stay if you prefer.

Lanten takes security seriously and implements measures such as trained staff, secure key management, and strict confidentiality policy.

At Lanten Home and Hospitality, we understand how much pets mean to their families, and we handle cleaning with their safety and comfort in mind. We use pet-safe products and focus on areas where pets spend time, ensuring thorough cleaning without disturbing them. We also pay extra attention to removing pet hair from furniture and carpets, creating a clean and comfortable environment for both pets and their owners.

We bring our own products and tools, except for a vacuum and mop. If unavailable, inform us 48 hours in advance.

Absolutely, at Lanten, we’re here to help. We take pride in restocking essentials and amenities to ensure your guests have a comfortable and enjoyable stay.

Yes, let us know within 24 hours if you're not satisfied and we'll re-clean the area for free.

Feel free to share your feedback or make any special requests with Lanten through our website, customer service channels, or directly with your service provider. We value your input and are here to ensure your experience is exceptional.

We continually improve our methods and strive to use eco-friendly products. We also accommodate your preferences. If you'd like specific information about the products we use, feel free to ask!

Absolutely! We’re happy to accommodate your specific requests for cleaning products and equipment to meet your preferences. Just let us know what you need!

A Cleaning Assistant at Lanten is a trained professional responsible for performing cleaning tasks in residential or commercial spaces. They ensure a thorough and efficient cleaning process tailored to the client's needs, contributing to a clean and comfortable environment while respecting privacy and belongings.

Yes, we prioritise quality and consistency by providing training to our staff.

Lanten ensures the safety of their cleaning staff through training and adherence to safety protocols.