1. Booking Confirmation: Upon receiving your interest and necessary details, we will confirm your booking based on our availability. Your satisfaction is our priority, and we strive to accommodate your preferred date and time.

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1. Advance Notice: For optimal scheduling, we recommend booking in advance. This enables us to allocate the appropriate resources and secure the most convenient slot for you.
    

2. Flexibility: We understand that plans may change. If you need to reschedule, please notify us at least 24 hours before the appointment. This flexibility helps us adjust our schedule and assist other clients.
    

3. Cancellation Policy: Should you need to cancel, we kindly request a minimum of 24 hours' notice. This allows us to allocate time and resources accordingly. Failure to provide timely notice may result in a €25 cancellation fee.
    

4. Special Requests: Inform us of specific cleaning requirements or additional services when booking. This ensures we meet your needs precisely for a tailored cleaning experience.
    

5. Service Quality Guarantee: We take pride in our service quality. If any concerns arise or if you're unsatisfied with any aspect of the cleaning, notify us within 24 hours. We will revisit to address issues at no additional charge.
    

6. Safety Precautions: To ensure safety and service quality, our staff refrains from lifting items exceeding 15KG/35 lbs. Kindly move such items before our team arrives.

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Please note: All bookings can be made up to 5 labor days in advance. This timeframe allows us to adequately prepare for your appointment and arrange the necessary resources.

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Your cooperation with our booking policy contributes to an efficient and exceptional cleaning service. We're dedicated to providing you with a clean and comfortable living space, and we're eager to exceed your expectations.